Returns – Changes of Product(s)

Order Cancellation

You have the right to return all or part of the order within 14 days from the date you received it. More specifically: After receiving the product, the customer has the right to withdraw (under the Terms and Conditions provided by the provisions on consumer protection), i.e. fourteen (14) calendar days from receipt, returning the goods in their original condition (without having the special notes: labels/barcode removed). Return costs are borne by the customer.

In this case, we are obliged to return within fourteen (14) calendar days from the date of withdrawal the amounts paid by the customer, i.e. the value of the product, as well as the initial shipping costs (but not any additional costs if the customer had chosen a more expensive shipping method from the standard ones (e.g. express or cash on delivery, delivery on Saturday or public holiday, etc.).

In case the product is accompanied by a gift, it should also be returned with the product, also in excellent condition as well as the forms that may accompany it.

You must first fill out the return form located in the "Customer Service" section at the bottom of the screen.

The return will be accepted only after the approval of the Company.

The Company does not bear any responsibility for any damage or deterioration of the products from their misuse and is not obliged in any case to replace them.

How to change a product

·         Free return for color/size change or refund

·         Charge € 4.00 for replacement with a new product

·         If it is our mistake, the shipping costs will be borne by the Company.

Exceptions to the right of withdrawal

There is no withdrawal, and return is not allowed in the following cases:

·         For special orders (personal jewelry made according to the customer's specifications or clearly personalized, by agreement - order).

·         For jewelry modification at the request of the customer.

·         For any damages caused during the opening of the product or due to misuse of the product, for which the responsibility lies solely with the customer.

Refund

It will take place within 14 business days at the latest, after receiving and checking the product with a deposit in your account.

Refunds are for the value of the products and the initial postage only and do not include any other costs you have paid (e.g. refund postage).

In the case of a special order (for the manufacture or modification of a product - jewelry at your request), it is up to "Jewels4ys" to decide whether to accept its return.